Return Policy
Luvorim™ is owned and operated by Shenzhen Yuhai Technology Co., Ltd.
Legal Company Name: Shenzhen Yuhai Technology Co., Ltd.
Business Address: Room 301, No. 156-2 Beiditianfang, Futian Village, Futian Community, Futian Subdistrict, Futian District, Shenzhen
Legal Representative: Li Jianming
Customer Support Email: service@luvorim.com
Return Policy
Effective Date: October 2026
Luvorim™ is committed to providing customers with a clear, reasonable, and transparent return experience.
This Return Policy explains the conditions, procedures, and service standards for customers who need to request a return through the Luvorim™ website.
Our return process is designed to provide customers with appropriate assistance while maintaining consistent product handling standards.
Return Period
Customers may request a return within:
30 calendar days after delivery.
Return requests submitted after this period may not be eligible unless otherwise approved by Luvorim™ or required by applicable regulations.
Customers are encouraged to contact our support team promptly when they identify any concerns regarding a product.
Return Eligibility
To qualify for a return, products should generally meet the following conditions:
• The return request is submitted within the applicable return period.
• The product remains in suitable condition for review.
• The product has not been intentionally damaged, modified, or improperly used.
• Original packaging, accessories, and included materials should be retained where applicable.
Luvorim™ reviews each return request individually to ensure a reasonable and consistent resolution.
How to Request a Return
Customers who wish to request a return should contact:
Customer Support Email:
Please include:
• Customer name.
• Contact information.
• Product details.
• Reason for the return request.
• Supporting information or images when necessary.
Our customer support team reviews return requests and aims to provide assistance within:
3 business days.
Return Review Process
Customers should contact Luvorim™ before sending any product back.
After reviewing the request, our support team will provide applicable return instructions.
This process helps ensure that return requests are properly identified and handled efficiently.
Return Shipping Responsibility
For preference-based returns, customers may be responsible for applicable return shipping costs.
Preference-based returns may include:
• Changing personal preference.
• Selecting an unsuitable product.
• No longer requiring the product.
If a product arrives damaged, defective, incorrect, or materially different from the described information, Luvorim™ will review the situation and provide an appropriate solution.
Possible solutions may include:
• Replacement assistance.
• Return arrangement.
• Refund solution.
Damaged or Incorrect Products
If customers receive a product that is damaged, defective, incorrect, or significantly different from the product description, customers should contact Luvorim™ promptly.
Please provide:
• Product information.
• Description of the issue.
• Supporting images or relevant details.
Our team will review the request and provide appropriate assistance based on the specific situation.
Refund Processing
Once a return has been approved and the applicable return process has been completed, refunds are generally processed within:
7–10 business days.
The actual processing period may vary depending on the completion of the return review and related procedures.
Customer Support Information
Brand Name: Luvorim™
Legal Company Name: Shenzhen Yuhai Technology Co., Ltd.
Business Address: Room 301, No. 156-2 Beiditianfang, Futian Village, Futian Community, Futian Subdistrict, Futian District, Shenzhen
Legal Representative: Li Jianming
Customer Support Email: service@luvorim.com
Customer Service Phone: +86 17620475446
Customer Service Hours: Monday to Friday, 8:00 AM – 10:00 PM